DESKTOP AND LAPTOP BROWSERS
Tier1 recognizes that our users have various browsers and to make the most of your experience we endeavor to align with Salesforce in supporting the following browsers:
Microsoft Internet Explorer | Microsoft Edge (non-Chromium) | Microsoft Edge Chromium | Google Chrome | Mozilla Firefox | Apple Safari | |
|---|---|---|---|---|---|---|
Lightning Experience* | Not supported | Not supported | Supports latest stable browser version | Supports latest stable browser version | Supports latest stable browser version | Supports latest stable browser version |
Tier1 Client Center, Deals, Events, Prospector, Security Console | Not supported | Not supported | Supports latest stable browser version. Regression is performed on this browser | Supports latest stable browser version. Regression is performed on this browser | Not tested** | Not tested** |
*Based on latest Salesforce release notes.
**Tier1 does not regression test in these modern browsers so not all features are guaranteed to work.
MOBILE DEVICES
Tier1 Mobile requires the current major iOS version 18, any phone or tablet that supports iOS 18, at least 200 MB storage, and stable connectivity.
Tier1 Mobile requires the current major Android version 15, any phone or tablet that supports Android 15, at least 200 MB storage, and stable connectivity.
OUTLOOK AND EXCHANGE VERSIONS
Software | Versions |
|---|---|
Operating system (including all service packs and 32/64 bit configurations) | Windows 11, 10 Note: For best rendering of the Tier1 for Outlook side panel on Windows 10, we recommend setting the User interface option in Outlook to the compatibility mode. |
Microsoft Office/Outlook (including all service packs and 32/64 bit configurations) | Outlook/Office 2016 and beyond, including Office 365 desktop versions |
Microsoft Exchange Server (including all service packs) | Exchange Servers 2010 SP1 and beyond (based on EWS API requirements), including O365 online Exchange servers |
Note that previous versions of Outlook and Windows may interoperate with the Tier1 for Outlook add-in based on API compatibility however those versions are end-of-life by Microsoft and are not officially supported.