Question 1: When I click my mass email in the Sent Items to view metrics, it says it is currently being processed. How do I view it?
This message indicates that the emails are still being sent or the data is currently syncing. It typically takes about 5 minutes after the final email has been sent for the metrics to appear. If you do not see metrics after this time, contact your administrator or Tier1 support.
Question 2: How do I find more information about what these email metrics mean?
You can review the full definitions of our metrics in the email metrics guide. If you need further clarification, contact your administrator or Tier1 support.